Global Customer Support Infrastructure. Built to Scale.
We build and manage dedicated customer support teams across the Philippines and North America — powered by structured workflows, automation, and performance reporting.
Global Coverage. Local Confidence.
Offshore efficiency. North American oversight. Enterprise-ready infrastructure.
Scaling Support Is Hard.
Hiring, training, managing, and retaining support staff is expensive and time-consuming. Internal teams get overloaded. SLAs slip. Visibility disappears. Costs rise.
You shouldn't have to choose between quality and cost.
We Build and Operate Your Support Department.
SupportOps Global provides structured, scalable customer support infrastructure — not just outsourced labor.
Our Model Is Built on Three Pillars:
1. People
- • Dedicated full-time reps
- • English-fluent and US-aligned
- • Performance-monitored
- • Long-term retention focused
2. Process
- • SOP-based onboarding
- • Structured escalation paths
- • SLA enforcement
- • Quality assurance reviews
3. Platform
- • Helpdesk & CRM setup
- • KPI dashboards
- • Workflow automation
- • Performance reporting
- • AI-assisted response optimization
Flexible Global Delivery Models
We offer three structured service tiers to match your growth stage.
Global Delivery (Philippines-Based Teams)
Cost-efficient, structured support teams.
Hybrid Model (Global + North America Escalation)
Offshore core team with North American oversight and escalation support.
North America-Based Support
Premium US & Canada-based representatives starting at $45/hour with monthly commitment.
How We Deploy Your Support Infrastructure
Discovery
We analyze your ticket volume, SLAs, tools, and workflow requirements.
Infrastructure Setup
We configure systems, reporting dashboards, escalation paths, and QA processes.
Team Deployment
Dedicated reps are onboarded and trained within your SOP framework.
Ongoing Optimization
Continuous reporting, QA scoring, automation enhancements, and performance reviews.