Built by Operators Who've Lived the Problem.
SupportOps Global was founded by practitioners with deep roots in global operations, technology systems, and customer experience. We built what we wish had existed when we were on the other side of the table.
Most Companies Either Overpay Locally or Under-Manage Offshore.
We've seen it from both sides. Local support teams are expensive and hard to scale. Offshore teams are cost-effective but chronically under-structured — no real SOPs, no dashboards, no accountability. Leadership loses visibility. Quality slides. Customers leave.
SupportOps Global exists to close that gap. We bring the systems thinking, technology depth, and management discipline of an enterprise operations team — and deploy it at the scale and cost structure of a global talent model.
We are not a staffing agency. We are a managed operations infrastructure company.
Founded by practitioners, not investors or consultants
Operated support teams before selling them
Built CRM and ERP systems before implementing them for clients
Managed distributed teams across 3+ time zones
Applied AI and automation before it was mainstream
Designed SOPs for regulated and compliance-sensitive industries
The Experience Behind the Infrastructure
Our principals bring decades of combined experience across the disciplines that customer support operations actually depend on — not just headcount management.
CRM
Hands-on implementation and optimization of Zendesk, HubSpot, Salesforce, Intercom, and custom CRM environments — aligned to support workflows.
ERP Systems
Experience integrating and operating ERP platforms across operations and back-office functions — ensuring support systems talk to the broader business stack.
Process Design
Structured SOP development, escalation path design, and workflow architecture built from the ground up — not adapted from generic templates.
Process Automation
Trigger-based workflows, auto-routing logic, macro libraries, and system integrations that reduce manual handling and improve consistency at scale.
Offshoring
Deep expertise standing up, managing, and retaining offshore teams — with the cultural alignment, compliance awareness, and oversight structures that make it work long-term.
Project Management
Structured delivery frameworks for launching support operations — from discovery through go-live — with clear milestones, accountability, and stakeholder reporting.
AI & Automation
Practical application of LLMs and AI tooling to support operations — ticket classification, response suggestion, sentiment analysis, and intelligent routing.
Distributed Teams
Experience building and leading teams across multiple time zones, geographies, and cultures — with the management systems that keep distributed operations cohesive.
Global Teams
Proven track record structuring, onboarding, and optimizing support teams across North America, the Philippines, and other international locations.
Principal — Operations & Growth
Offshoring · Global Teams · Business Development
A seasoned operations leader with a track record of building and scaling customer-facing teams across North America and Southeast Asia. Brings deep expertise in offshore team management, client relationship development, and business operations — with hands-on experience designing the management frameworks that make distributed teams perform at a high level consistently.
Principal — Technology & Systems
CRM · ERP · Process Automation · AI
A technology and systems specialist with extensive experience implementing CRM and ERP solutions, designing automated workflows, and applying AI tooling to operational problems. Has led cross-functional projects across distributed teams, bringing structured project management discipline and a practitioner's understanding of how technology and people interact at scale — and where the gaps usually are.
Our Operating Principles
These aren't values on a wall. They're the decisions we make every time we build a new engagement.
Infrastructure First
We configure systems, dashboards, and workflows before a single agent is onboarded. You don't get coverage — you get a machine that produces coverage.
Accountability by Design
KPIs, SLA tracking, and QA scoring are built into every engagement — not offered as add-ons. Visibility is the default, not a premium feature.
Global Talent, Local Standards
Our offshore teams are selected, trained, and managed to North American communication standards. English fluency and cultural alignment are non-negotiable.
Retention Over Replacement
We invest in long-term agent retention because consistent teams deliver better CSAT. We don't use staffing churn as a margin lever.
“To give every growth-stage company access to the customer support infrastructure that enterprise companies take for granted — without the enterprise overhead.”
Great support operations shouldn't be a privilege of scale. We built SupportOps Global to make structured, managed, accountable support infrastructure accessible from the moment a company is ready to grow — not just when they're big enough to afford a traditional ops team.
Work With a Team That's Built This Before.
Book a strategy call and talk directly with our principals — no sales reps, no handoffs.