SupportOps Global
Transparent Pricing — No Surprises

Simple, Scalable Pricing

Pick the model that fits your team size and growth stage. Every plan includes full management, KPI reporting, and QA oversight — from day one.

No Setup FeesNo Long-Term Lock-inTransparent KPI ReportingCancel with 30 Days Notice

Global Delivery

Philippines-Based Teams

$1,950/ month

Per dedicated full-time representative

Cost-efficient, fully managed offshore support — structured, transparent, and ready to scale.

  • 1 dedicated full-time representative
  • 40 hours/week coverage
  • Email & chat support channels
  • KPI dashboard & live reporting
  • SLA enforcement & monitoring
  • QA oversight & scoring
  • Monthly performance review
  • English-fluent, US-aligned team
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Most Popular

Hybrid Model

Global + North America Escalation

$2,900/ month

Per seat, billed monthly

The best of both worlds — offshore efficiency with North American oversight for complex or sensitive cases.

  • Everything in Global Delivery
  • North American escalation layer
  • SLA priority handling
  • Compliance-sensitive case support
  • Advanced analytics & reporting
  • Dedicated account manager
  • Priority onboarding support
  • Bi-weekly strategy reviews
Premium

North America

US & Canada Representatives

$45/ hour

Monthly minimum engagement required

Premium US & Canada-based agents with industry-specific experience and native English fluency.

  • US & Canada-based representatives
  • Native English fluency
  • Industry-specific experience
  • Premium account handling
  • Enterprise-grade service delivery
  • Compliance & regulatory expertise
  • Flexible coverage hours
  • White-glove onboarding
Request a Quote

All plans are month-to-month. No setup fees. Cancel with 30 days' notice.

Every Plan Includes

Built-In Infrastructure — Always

We don't charge extra for the things that make support actually work.

KPI Dashboard

Real-time performance visibility from day one

QA Oversight

Regular scoring and quality audits built in

SLA Monitoring

Response time enforcement and breach alerts

Managed Staffing

We handle hiring, training, and retention

Enterprise & Multi-Seat

Need Something Bigger?

Custom pricing is available for larger teams, specialized verticals, and complex support operations. We'll scope a solution built around your exact requirements.

Request a Custom ProposalExplore Services

Multi-seat teams with volume discounts

24/7 around-the-clock coverage

Dedicated team leads & QA managers

Specialized vertical support (SaaS, eCommerce, Healthcare)

Advanced automation & AI buildout

Multi-language support options

FAQ

Common Questions

Are there any setup fees?
No. All plans include setup, onboarding, and infrastructure configuration at no additional cost. You only pay the monthly rate.
How quickly can my team be deployed?
Most engagements are live within 2–3 weeks of contract signing. We handle hiring, training, systems setup, and SOP configuration before your team goes live.
Can I scale my team up or down?
Yes. You can add seats or reduce headcount with 30 days' notice. We handle all staffing changes and re-training at no extra cost.
What tools and platforms do you support?
We work with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Gorgias, and most major helpdesk platforms. We can also integrate custom tools.
Is there a minimum contract length?
Our standard engagement is month-to-month with a 30-day notice period. Longer-term contracts are available with volume discounts.

Ready to Build Your Support Infrastructure?

Book a free 30-minute strategy call. We'll map out the right model for your team, ticket volume, and budget — no obligation.

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