More Bookings. Fewer Missed Calls. Better Reviews.
SupportOps Global builds dedicated call handling and scheduling teams for home service businesses — so you capture every inquiry, fill your calendar, and keep customers coming back.
Why Home Service Businesses Lose Revenue to Missed Calls
When your technicians are on-site, no one's minding the phones. That's revenue walking out the door.
Missed Calls Mean Missed Jobs
Every unanswered call is a potential job going to a competitor. Home service businesses lose thousands in revenue from calls that go to voicemail during busy periods.
Scheduling Conflicts & No-Shows
Managing technician availability, customer windows, and job changes manually creates constant scheduling friction, double-bookings, and frustrated customers.
After-Hours Inquiries Go Unanswered
Homeowners book services outside business hours. Without after-hours coverage, you lose bookings to competitors who have 24/7 availability.
CRM Is Always Behind
Technicians in the field can't update job records in real time. Without dedicated admin support, your CRM becomes unreliable and reporting breaks down.
Support Infrastructure Built for Field Service Businesses
We handle the phones, the scheduling, and the admin — so your techs can stay focused on the job.
Inbound Call Handling
Structured call handling for new job inquiries, service requests, and existing customer calls — with scripted responses and clear escalation paths to your field team.
Appointment Scheduling & Dispatch Coordination
Scheduling agents who understand your technician coverage zones, availability windows, and job type constraints — reducing conflicts and improving booking rates.
After-Hours Coverage
24/7 coverage options so you never miss an inquiry — even on weekends and evenings when competitors go dark. Every call captured means more jobs booked.
CRM Updates & Data Entry
Real-time CRM record updates after each call — job details, customer notes, scheduling changes, and follow-up tasks logged accurately and consistently.
Customer Follow-Up & Review Requests
Structured post-job follow-up calls and messages to confirm satisfaction, handle complaints before they become reviews, and request 5-star ratings.
Multi-Location Support
Whether you operate from one location or across multiple territories, we manage scheduling and call routing for your entire service footprint.
Everything Your Field Team Needs Behind the Scenes
Your technicians focus on the work. We handle every call, booking, and CRM update so nothing falls through the cracks.
After-hours coverage
Dedicated agents only
Live within 2–3 weeks
Performance reporting
Stop Losing Jobs to Missed Calls.
Starting at $1,950/month — dedicated call handling and scheduling support your field team can rely on.